Privacy Policy

Last update: October 2025

1. Introduction

This Privacy Policy explains how Caroline Olivier (I) collect, use, and protect the personal information gathered on this website. By visiting this site and/or using my services (contact form, newsletter subscription, booking an appointment, purchasing a program or online session), you fully accept this policy.

2. Data controller

Controller: Caroline Olivier
Contact email: caroline@co-lifecoaching.ch
Location: Fribourg, Switzerland

I am responsible for the processing of personal data collected on this website and ensure their security and confidentiality.

3. Data collected

Data may be collected in several ways:

Contact form: first name, last name, email address, message
Booking or coaching session: contact details, payment information (managed by a secure provider)
Newsletter / resource download: first name, email
Website navigation: cookies and analytics tools (Google Analytics or equivalent) to measure traffic and improve user experience

No sensitive data is collected without your explicit consent.

4. Purpose of data collection

Your data is collected solely to:

Respond to your requests or messages
Manage registrations for sessions, programs, or newsletters
Provide personalized follow-up within a coaching process
Improve the website content and user experience
Comply with legal and accounting obligations

5. Legal basis

Data processing is based on:

Your consent (e.g., newsletter subscription)
The performance of a contract (e.g., coaching session or program)
Legitimate interest in developing and improving the services offered

6. Data retention period

Contact data: kept for 3 years from the last interaction
Client data (sessions, billing): 5 years in accordance with the law
Newsletter subscription data: until you unsubscribe (possible at any time via the link provided in emails)

7. Data sharing

Your data is never sold or shared for commercial purposes.

They may only be transmitted to trusted service providers strictly necessary for the website’s operation:

Booking or online payment platforms (e.g., Calendly, PayPal, Stripe, etc.)
Emailing tools (e.g., Mailerlite, Flodesk, etc.)
Website host

These providers comply with GDPR regulations and ensure the protection of your data.

8. Security

Technical and organizational measures are implemented to protect your data from loss, alteration, or unauthorized access.

9. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

Right of access, rectification, and deletion
Right to data portability
Right to object and restrict processing
Right to withdraw your consent at any time

To exercise these rights: contact me at caroline@co-lifecoaching.ch

10. Cookies

This site uses cookies to:

Analyze traffic and improve content
Ensure the website functions properly

You can manage or refuse cookies through your browser settings.

11. Policy updates

This policy may be updated at any time to reflect website changes or legal requirements. The date of the latest update is shown at the top of this page.

12. Contact

For any questions regarding this policy or the processing of your personal data:
📧 caroline@co-lifecoaching.ch